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ITIL v3 is the third version of the Information Technology Infrastructure Library, a globally recognized collection of best practices for managing information technology (IT).

ITIL v3 Provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.

Successfully adopting ITIL can help you improve services by providing ways of helping you:

• Manage business risk and service disruption or failure
• Improve and develop positive relationships with your customers by delivering efficient services that meet their needs
• Establish cost-effective systems for managing demand for your services
• Support business change whilst maintaining a stable service environment
• People who work on IT Infrastructure Services domain and who want to aspire their career and expand their knowledge in Service Management. This course will also be useful to gain knowledge on IT Infrastructure Library. From beginners to Senior Managers are welcomed to expand their knowledge on ITIL

COBIT 5 is the latest edition of ISACA’s globally accepted framework, providing an end-to-end business view of the governance of enterprise IT that reflects the central role of information and technology in creating value for enterprises. The principles, practices, analytical tools and models found in COBIT 5 embody thought leadership and guidance from business, IT and governance experts around the world. COBIT offers guidance on how to organize the activities that go on in IT within all business activities, and tools to ensure it is happening predictably and reliably.

No other framework focused on enterprise IT offers the breadth or benefits of COBIT.  It helps enterprises of all sizes:

• Maintain high-quality information to support business decisions
• Achieve strategic goals through the effective and innovative use of IT
• Achieve operational excellence through reliable, efficient application of technology
• Maintain IT-related risk at an acceptable level
• Optimize the cost of IT services and technology
• Support compliance with relevant laws, regulations, contractual agreements and policies

The Open Group Architecture Framework (TOGAF®) is a framework and development method for Enterprise Architecture that is used by enterprise architects to design, plan, implement, and govern an organization's enterprise architecture.

TOGAF provides a Framework for any organization wishing to benefit from developing an enterprise architecture of anyone wishing to become an enterprise architect. Developing, sustaining and changing an enterprise architecture is very a complex process and TOGAF helps by providing a framework for this work that is designed to be tailored and adapted to meet your specific needs. 

The framework provides a standard architecture development process, and common definitions of components and deliverables to be produced when architecting an enterprise. TOGAF is also designed to be flexible so that it can be integrated with a number of other frameworks.

In IT Risk Management, you’ll learn to look at risk management as a way to seize opportunities, minimize threats and achieve optimum results. You’ll work through the proactive approach to threat and opportunity— based on a clear understanding of the powerful nature of both qualitative and quantitative approaches to risk management. We will give you guiding principles and the first framework to help enterprises indentify, govern, and effectively manage IT Risk.

Millions of malware, virus, and hacker attacks threaten your data and information every day. Protect it all with reliable security management system to ensure you are ready to face the world today. IT security training resources give IT professionals the skills they need to protect your organization against cyber security threats. IT security training resources give IT professionals the skills and knowledge they need to protect your organization's critical data and systems.

to enhance the capability of the company in providing the excellent service. SMARTPRO with IT Service Management Tools to encourage companies to provide all its capabilities in providing the best experience to its customers.

each company has unique characteristics in its business processes, how to find the right business processes and in accordance with the capability of the company?. SMARTPRO help find that ability through business process management in line with the sustainable of business growth

how quickly you get updates status from your manager? by email or phone? why not try something new? SMARTPRO provide you intelligent information dashboard that provides real time updates information about the state of the company, such as the stock of goods, the number of requests or operators in the field. Makes everything simple and easy to handle